Returns and Refunds

Store Policy

At QUIRKY LUSTRE, we want to give our customers the most enjoyable shopping experience. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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RETURNS AND REFUNDS

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In the event that you are not satisfied with your product purchase, you may return the product within 7 to 10 days upon delivery (i.e. day count starts from the day the package was delivered)

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In the unfortunate event of your package arriving damaged due to shipping, please take a picture of it and send it through to us before opening the package.  However, our couriers normally handle our packages with diligence

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Please note all defects need to be reported to us within 24 hours of receiving your package.

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Returns will be shipped at your own cost.  In the unfortunate event where Quirky Lustre is at fault we will refund your shipping costs in the form a store voucher.  Please inform us before shipping a return item

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For further information regarding Returns and Refunds, see detailed section above

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SALE ITEMS

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No returns or refunds will be accepted or processed on items that have been purchased on sale/discount.  Therefore, all sale items are final.